Speaking Up Helpline. Provider Wanted! – deadline Monday 27 March 2017 at 11:00am

The Department of Health are looking for an organisation to provide a Speaking Up package of services for people who work in the NHS and Adult Social Care sector and for providers of NHS services and Adult Social Care services

The objective of the guidance and signposting helpline is to support people who wish to speak up about matters that affect the delivery of care, particularly patient safety. We require the Speaking Up helpline to provide:

1. a telephone helpline;

2. a website;

3. guidance and ‘signposting’ – available during and outside ‘open hours’;

4. escalation procedures where issues such as potential safeguarding situations need to be acted upon;

5. user feedback;

6. performance data for regular reporting of management information; and

7. awareness raising / promotion activity.


The target users for the helpline service is:

•     NHS workers (including trainees, agency staff, and those that work outside of normal working hours);

•     Staff employed in the adult social care sector (including trainees, agency staff, and those that work outside of normal working hours);

•     NHS and social care employing organisations;

•     Contractors for the NHS and social care sector.


The Department wants the new contractor to provide:

•     ‘Intelligent guidance’ for people who wish to speak up from the Health and Adult Social Care sectors, including ‘signposting’ to appropriate material, to support them in ‘speaking up’;

•     Access to guidance on “Speaking Up” (including whistleblowing) for organisations within the NHS and social care environment; and

•     Promote the helpline to those that may wish to use it.


This procurement exercise will be conducted via the DH's e Tendering portal called the Business Management System (BMS). Applicants wishing to be considered for the Health and Adult Social Care Speaking up Helpline and Information tender (ITT 60371,3) MUST register their details and download and complete the Invitation to Tender (ITT) documents and submit their response via BMS.


The following link will take you to the guidance documentation for using the BMS and will allow you to register and download instructions on how to respond.



If you require assistance, please contact the Supplier Helpdesk on +44 1132545777 or supplier.helpdesk@dh.gsi.gov.uk. This helpdesk is available 10:00 to 16:00, Monday to Friday excluding Bank Holidays.


Registration is a simple one-step process;

  • suppliers must register as a company/organisation;
  • then each employee who may undertake a tendering exercise must then register as an individual.
  • once this stage is completed, it is then possible to register an expression of interest for this tender.

Note: Standard BMS functionality will only acknowledge one recipient per supplier for each individual tender. If you require the tender to be seen by multiple users we suggest using a centralised e-mail address (dhtenders@example.com).


Log on instructions are as follows: Stage 1 - Registration (New suppliers): Those who have not previously contracted with DH will first need to ensure that their company details are registered in the system:

a) Go to the link above;

b) Click on 'New Supplier';

c) Complete and send the details in the automated e-mail that appears;

d) Within 3 working days, you will receive an e-mail with your login information; a unique username and password.

Note: Standard BMS functionality requires the registered e-mail address to function as individual's username.


Stage 2 - Post Registration (those already registered): Once registered, candidates must express interest as follows:

 a) Go to the link above;

 b) Select 'Login into e-Tendering System';

 c) Select sourcing home page and enter Invitation to Tender (ITT) number (ITT 60371,3 'Health and Adult Social Care - Speaking up Helpline and Information') (above) in search field provided.

Contracts finder / OJEU notice references URL: https://www.contractsfinder.service.gov.uk/Notice/f3696d3c-e012-45c4-a68e-f26c36eaa51c & http://ted.europa.eu/TED/search/searchResult.do


The deadline is Monday 27 March 2017 at 11:00am, late responses will not be accepted. All responses must be uploaded via this system, please ensure that you complete the QUOTE section of the e-portal when responding. If you have any questions on the requirement please message via this system.


Any issues registering on BMS please contact the BMS Supplier Helpdesk on: 0113 254 5777.