Public services must ‘wake up’ to gaps in mental health crisis care, warns CQC

People who are having a mental health crisis are not always receiving care and support when and where they need it, the regulator has found.

The national report looking at people's experience of care during a mental health crisis published in June 2015, the Care Quality Commission (CQC) has raised concerns that public services, such as local authorities, NHS trusts and clinical commissioning groups, are failing to work together to make sure that people in their local areas have access to crisis care around the clock.

Read the full read report on people's experience of care during a mental health crisis

 

Mental health crisis review - experiences of black and minority ethnic communities

Together with the Care Quality Commission (CQC), The Race Equality Foundation has also published a report on mental health crisis care. The Race Equality Foundation report fed into the CQC report, and has also been published in its own right.

The CQC report found that mental health crisis services are 'inadequate.' Just 14 per cent of people said the care they received was right and helped resolve their crisis. Most people had come into contact with at least three difference services, and just over one in ten people with six to ten services.

The Race Equality Foundation report found black and minority ethnic patients experience discrimination and poor service in crisis care.

 Read The Race Equality Foundation report here