FSB complaints report

The Fundraising Standards Board has published its Complaints Report 2013.

Key findings from the report include:

• 33,744 complaints were reported from 13.2 billion donor contacts
• Half of all complaints are incurred by less than 2 percent of charities reporting
• Fundraising volume grew by 38 percent from 2011 to 2012, while complaints increased by percent
• Direct mail incurs the highest number of complaints
• Telephone fundraising complaints rose by almost two thirds in 2012
• 83 percent of charities that do doorstep fundraising report complaints about it.

To download the report visit www.frsb.org.uk/uploads/Advice_Regulation/FRSB%20Complaints%20Report%202013.pdf.