Making NHS patient feedback more inclusive

Updated guidance has been issued to the NHS to help make its biggest patient feedback tool, the Friends and Family Test (FFT) more inclusive. The changes should be delivered across the NHS by October.

The new guidance covers services across the NHS that are provided to children and young people – with special provisions for looked after children – as well as patients with learning disabilities, dementia, language and literacy issues or patients who are deaf or deafblind.

Since the FFT guidance was originally published in July last year, promoting a standard feedback question for all patients, a number of providers have fed back on using it on healthcare’s frontline with patients in particular groups. Read the feedback here

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To view the new guidance go to Guidance on implementing the Friends and Family Test  click on “NHS funded services” in the first paragraph and scroll to page 66.