VCS CQC Focus Group for Central Essex Community Health Trust Inspection

To help the CQC build up a picture of the experiences of local people, we would like to invite local support groups and service user organisations to a CQC Inspection focus group where you can share your perspective on the experiences of your service users.

We want to hear:

• If your service users were treated with kindness and respect by all the staff they come into contact with;
• If the service was well organised;
• Whether the services they access felt ‘safe’ – this could include the environment / the clinical care / cleanliness / equipment / medicines / the behaviour of staff;
• Whether the services they received meet their treatment needs;
• Whether they felt that they were seen and supported as often as was needed; and
• Whether their views and/or the views of their carers were taken into account when planning treatment.

We would also like to know:

• If you would know how to make a complaint about a service on behalf of your service users or if you have ever advised your service users about making a complaint;
• If you have helped with making a complaint in the last 12 months and do you know if the views expressed were listened to and/or the complaint fully investigated?

The CQC Inspections are covering a wide range of services across the Central Essex Community Health Trust (see full list below) and we would welcome feedback on any of them.

If you are unable to attend this Focus Group but would still like to share your experiences please email your comments - marked CQC ESSEX Inspections in the subject box of the email to wellbeingeast@one-em.org by the Wednesday 8th January 2014 and we will ensure your comments are included in the feedback.

Due to room size booking for this focus group is limited to one place per organisation.